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More than 92 percent, or 764,314, of Vietnamese businesses have registered to switch to using electronic invoices (e-invoices), according to the deputy head of the General Tax Department. Additionally, more than 52,770 business and private households nationwide have switched to e-invoices, according to a recent report.

Promoting electronic invoices is a key task for the tax industry in its attempt to digitally transform businesses, financial agencies and state departments. The work will contribute to automating public and private services and management and organization methods to reform administrative procedures, reduce costs, increase business productivity and support the growth of e-commerce.

Vietnam launched its nationwide e-invoicing system in April and the government had said it aimed to have all businesses using e-invoices by the end of June. The project aimed to create a fair, transparent and favorable business environment for people and businesses, improve labor productivity and contribute to the implementation of the national digital transformation strategy.

In 2020, the Prime Minister approved the National Digital Transformation Program. Under it, departments and agencies will create and deploy technology solutions to deliver high-quality services, support effective decision-making, formulate better policies, optimize resources, and foster socio-economic development. To this end, the government has developed several mobile platforms and applications, similar to the electronic invoicing system.

In March, the Ho Chi Minh City Municipal Information and Communications Department officially put its digital transformation portal into operation. With a modern, simple and assessable user interface, the portal offers an overview of related city plans, digital progress, news and cooperation activities. The site also offers a multimedia library. Through the portal, city leaders can receive ideas, suggestions and plans from local residents, organizations and businesses. City officials and civil servants can quickly systematize and adjust municipal digital transformation documents, programs and projects.

The ministry had also created a plan to develop artificial intelligence (AI) applications in public administration, transport, healthcare, banking and industries. As part of this plan, a database of all sectors will be shared among all administrative departments of the city. The authorities are focusing on improving human resources through education and training in AI and improving academic relations with foreign AI professionals.

Soon after, Ha Long City rolled out a smart app where citizens and businesses can contact authorities to report problems, access public services online, and find directions to department headquarters, tourist attractions, hotels. , educational institutions and health institutions. It also provides the latest news and information released by local governments and the media.

In April, the app had over 33,000 downloads and registered over 800 accounts. Contact details for health posts (from local to provincial level) have been made available so that people can access COVID-19 treatment and advice more quickly and easily. As OpenGov Asia reports, the app is part of the city’s Intelligent Operations Center (IOC), so all public opinions uploaded to the app will be sent to the center and then to relevant agencies. When the agency has addressed a grievance, the results of the settlement will be made public so that users can check and evaluate the performance of state agencies.

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